Questions About Your Rights, Data and Account Terms
We collect your name, email, phone number, date of birth and address during registration. We also log your device type, IP address and game activity during play. All this data is encrypted and used only for account verification, fraud prevention and service improvement.
After you close your account, we retain your data for 90 days, then delete it permanently. We keep minimal compliance records (transaction timestamps, withdrawal amounts) for seven years as required by local financial regulations. You can request early deletion by emailing support.
Yes. Log into your account, go to Settings → Account & Legal, then select 'Export My Data'. We'll send a complete record of your registration details, deposits, withdrawals and game sessions to your registered email within 24 hours.
Your deposit remains in your account wallet indefinitely. Inactive accounts are not closed automatically. However, if your account shows no activity for 12 months, we may freeze it pending verification that you still own it. Contact support to reactivate.
On your first withdrawal, we match your registered name and date of birth against your payment method. Deposits via DANA, OVO, GoPay and QRIS auto-verify through the payment provider. Bank transfers require a bank statement or ID scan. Verification usually completes in minutes.
You can log into your account from any device — phone, tablet or desktop — as long as you use your username and password. We monitor for simultaneous sessions from geographically impossible locations and will alert you to suspicious logins. Only one session per account is active at a time.
Go to Settings → Account & Legal and select 'Close Account'. You'll enter a cool-off period of 30 days during which you can reopen it. After 30 days, your account is deleted permanently. For data-processing objections, email support with your request and account username.
